Question 1

How do I get started with ExcelGPT?

Accepted Answer

To get started with ExcelGPT, simply create an account on our website and follow the onboarding process. You can then start using our AI-powered tools to enhance your Excel experience. Check out our Getting Started guide for a step-by-step walkthrough

Question 2

What Excel versions are compatible with ExcelGPT?

Accepted Answer

ExcelGPT works with Microsoft Excel 2016 and newer, including Excel for Microsoft 365. It's also compatible with Excel Online, Excel for Mac, and Google Sheets through our web interface

Question 3

How accurate are the AI-generated formulas?

Accepted Answer

Our AI-generated formulas have an accuracy rate of over 95% for most common scenarios. The accuracy depends on the clarity of your request and the complexity of the formula. You can always refine your request if the initial formula doesn't meet your needs

Question 4

Is my data secure when using ExcelGPT?

Accepted Answer

Yes, we take data security very seriously. All data is encrypted in transit and at rest. We do not store your spreadsheet data after processing unless you explicitly save it to your account. Please refer to our Privacy Policy for more details

Question 5

Can I use ExcelGPT offline?

Accepted Answer

ExcelGPT primarily requires an internet connection to access our AI services. However, Pro and Enterprise users can download the Excel add-in which caches some functionality for limited offline use

Question 6

How do I upgrade my subscription?

Accepted Answer

You can upgrade your subscription at any time by going to your Account Settings and selecting 'Subscription'. From there, you can choose a new plan and complete the payment process. Your new features will be available immediately

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and for Enterprise customers, we also offer invoice payment options

Question 8

How can I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time by going to your Account Settings and selecting 'Subscription'. Click on 'Cancel Subscription' and follow the prompts. Your subscription will remain active until the end of your current billing period

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